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PRIVACY NOTICE

We want you to be familiar with how we collect, use and disclose your personal information. Support Legal refers to Support Legal Limited, its subsidiaries and other partnerships, corporations, undertakings and entities which are authorised to practice using the name ‘Support Legal’. See below for more information on the entities that control and process personal information in Support Legal:

 

  • Support Legal Limited Commercial Licence No 00000571, Level 15, WeWorkHub71, Al Khatem Tower, Abu Dhabi Global Market Square, United Arab Emirates.
     

  • Support Legal (DIFC) Limited Commercial Licence CL4815, Innovation One, Office 903, Dubai International Financial Center, Dubai, United Arab Emirates,

This Privacy Notice describes our practices in connection with the following information that we collect online and offline:
 

  • through our websites (Websites)

  • through the software applications made available by us for use on or through computers and mobile devices (Apps)

  • through social media properties (Our Social Media) from which you are accessing this Privacy Notice

  • through HTML-formatted email messages that we send to you that link to this Privacy Notice (Emails)

  • through SharePoint sites made available to our clients and third parties (SharePoint Siites)

  • through services we provide to our corporate and institutional clients (Client Services)

  • through any other offline business interactions, you may have with us (Offline Interactions)

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Collectively, we refer to the Websites, the Apps, Our Social Media, Emails, SharePoint Sites, Client Services and Offline Interactions as the “Services.” This policy describes our processing activities.

Collection of personal information

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Personal information is information that identifies you as an individual or relates to an identifiable individual.

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We need to collect personal information in order to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any personal information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Notice.

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We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows:
 

  • Identity Data includes first name, last name, username or similar identifier, title and gender.
     

  • Contact Data includes email address and telephone number.
     

  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
     

  • Onboarding / KYC Data includes mandatory identification and due diligence checks.
     

  • Usage Data includes information about how you use our website and services.
     

  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal information but is not considered personal information in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this privacy notice.

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We do not collect any Special Categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

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When you access our website, we automatically collect, store and use technical information about your equipment and interaction with our website. This information is sent from your computer to us using a variety of cookies.

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Read more about our use of cookies and how to disable them.

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Cookies: How we obtain your personal information

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We and our service providers collect personal information in a variety of ways, including:

Through the Services / Direct interactions

We collect personal information through the Services, for example, when you sign up for a newsletter, request Services, register for a seminar, use Services that can be accessed only by authenticated users who have logged in, participate in a contractual arrangement for Client Services, provide information in conjunction with our Client Services, or when you interact with us at an event, call our reception desk or otherwise visit one of our offices.

From Other Sources

We receive your personal information from other sources, for example:

  • publicly available databases;

  • joint marketing partners and event sponsors, when they share the information with us;

  • partner Client Services organisations (such as Pro Bono groups and non-profits);

  • entities to which we provide Client Services, which may include your employer;

  • social media platforms.

Automated technologies or interactions

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal information by using cookies, server logs, and other similar technologies.

 

We may also receive Technical Data about you if you visit other websites employing our cookies.

The purpose and lawful basis on which we use your personal information

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We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

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  • Where we need to perform the contract, we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal or regulatory obligation.

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Generally, we do not rely on consent as a legal basis for processing your personal information other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

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We have set out below, in a table format, a description of all the ways we plan to use your personal information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

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Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal information where more than one ground has been set out in the table below.

Purpose/Activity

Type of data

Lawful basis for processing

To manage our relationship with you which will include:

  • Notifying you about changes to our terms or Privacy Notice

  • Recruitment and selection

To manage our relationship with you which will include:

 

  • Identity

  • Contact

  • Profile

  • Application details

  • Marketing and Communications

To manage our relationship with you which will include:

 

  • Performance of a contract with you

  • Recruitment and selection processes

  • Necessary to comply with a legal obligation.

  • Necessary for our legitimate interests (to keep our records updated and to study how clients use our services)

Managing the goods and services we receive (including contract management, managing security and access to our systems and premises, payment of invoices and assessment of our suppliers or parties who tender to provide goods or services to us)

  • Identity

  • Contact

  • Technical

Automated technologies or interactions

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)

  • Identity

  • Contact

  • Technical

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

  • Identity

  • Contact

  • Profile

  • Usage

  • Marketing and Communications

  • Technical

Necessary for our legitimate interests (to study how clients use our services, to develop them, to grow our business, and to inform our marketing strategy)

To use data analytics to improve our website, services, marketing, customer relationships, and experiences

  • Technical

  • Usage

Necessary for our legitimate interests (to define types of clients for our services, to keep our website updated and relevant, to develop our business, and to inform our marketing strategy)

To make suggestions and recommendations to you about services that may be of interest to you

  • Identity

  • Contact

  • Technical

  • Usage

  • Profile

Necessary for our legitimate interests (to develop our services and grow our business)

How long we keep your personal information / data retention

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We only keep your information for as long as we need it. We keep your information for this long so that we can ensure we contact you with information on services, suggestions, offers and recommendations relevant and appropriate to you. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible. We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.

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In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

​Who we share your personal information with

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We sometimes share some of your information with other organisations, namely affiliates or subsidiaries who are bound by similar confidentiality obligations. We also use a number of carefully selected third parties to supply us with products and services. We will only share your information with our suppliers where it is necessary for them to provide us with the services we need.

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Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal information in the same way as set out in this privacy notice.

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We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

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We also use and disclose your personal information as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so. We have set these out in the table below.

To comply with applicable law and regulations

  • This can include laws outside your country of residence.

To cooperate with public and government authorities

 

  • For example, when we respond to a request or provide information, we believe is important.

  • These can include authorities outside your country of residence.

  • This can include laws outside your country of residence.

To cooperate with law enforcement.

 

  • For example, when we respond to law enforcement requests and orders or provide information, we believe is important.

For other legal reasons.

 

  • We may disclose personal information relating to our clients, their employees and agents to other legal specialists including barristers, mediators, arbitrators, consultants or experts engaged in a matter. We may also disclose personal information to third party law firms for the purpose of obtaining foreign legal advice;

  • To enforce our terms and conditions; and

  • To protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.

In connection with a sale or business transaction.

 

  • We have a legitimate interest in disclosing or transferring your Personal Information to a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings) Such third parties may include, for example, an acquiring entity and its advisors.

Which countries we transfer your personal information to

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Our servers and filing systems are located in the United Arab Emirates, US and the EEA. We may disclose your personal information to other Support Legal entities for the purpose of our internal business processes (such as administration and billing) and for the purpose of providing legal advice and Services. When we provide personal information to entities outside of the jurisdiction in which it was collected, we have in place an intra-group transfer agreement in the form approved by the European Commission. We will comply with any transfer requirements applicable under local law.

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Our partners and third-party service providers and partners operate in the UAE, EEA and around the world. This means that when we collect your personal information it may be processed in countries that may have data protection laws that are different to the laws of your country. Some countries outside of the DIFC, ADGM and European Economic Area (the “EEA”) are recognised as providing an adequate level of data protection (the full list of these “specified countries” is available here).

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We have taken appropriate safeguards to require that the personal information we process will remain protected in accordance with this Privacy Notice when transferred internationally, including when processed internationally by our third-party service providers and partners. Some of the safeguards we have taken include implementing the Standard Contractual Clauses for transfers of personal information. We have also implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

How we protect your personal information / data security

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Sending information via the internet is not totally secure. Although we do our best to protect your information, we cannot guarantee the security of any information you transmit to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

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We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

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We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

​​Your rights regarding your personal information

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Depending on where you live, you have rights in respect of your information. These rights may include the right to:

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  • access your information

  • withdraw your consent to the processing of your information at any time

  • ask us to make changes to the information we hold about you to make sure that it is accurate and up to date

  • delete or erase your information (sometimes called the right to be forgotten)

  • stop or restrict our processing of your information

  • object to our processing your information

  • not be subject to automated decision-making

  • request the transfer of some of the information we hold about you (known as data portability).
     

We have appointed a Data Protection Officer (DPO) who oversees data privacy and data protection compliance and informs and advises us on our data protection obligations. If you would like to exercise any of your rights, please contact us at privacy@supportlegal.com.  Please note that an archive copy of any information provided to us may be retained by us for our records and for audit purposes.

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You can also unsubscribe from our emails at any time by clicking on “unsubscribe” at the bottom of the email.

Making a complaint

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If you have any questions, concerns or complaints about the way we process your personal information, please contact info@supportlegal.com.


Whilst we would like an opportunity to assist you first, you also have a right to lodge a complaint with a Regulator / supervisory authority in your country. You can find contact details for relevant supervisory authority for your country of residence as follows: DIFC ADGM European Supervisory Authorities EU Supervisory Authorities

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​Updates to this Privacy Notice

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Our Privacy Notice may change from time to time, and any changes will be effective when posted. If we make material changes, we will take steps to notify you, such as by posting a notice on our website.

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This Privacy Notice was last updated on: 17 November 2023

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